Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at florencescarves@gmail.com

FAQs

We do!

For Scarf wholesale orders email us: florencescarves@gmail.com

or use this link to order wholesale Microfibre Tea Towels:https://formlets.com/forms/TixjFuMlI2Oj8zWE/ 

Can't find the right match for you outfit? don't give up we can help you!

Send us your outfit pictures and we will do our magic! no payments required until you are happy with the design. 

Lead times:  The lead time varies from about 5-8 weeks depending on the amount of custom orders we have at the time you place your order - once you message us we will notify you. If you have a deadline tell us, we will do what we can to meet it

Send us an email (florencescarves@gmail.com) with a picture of the outfit you are trying to match up & any design requests or suggestions please also state in the email. We will reply with any questions and work on some options. We wont charge you anything until you are happy with the design and it is approved for printing
 

If the design you want is out of stock please press the 'notify us' button or message us atflorencescarves@gmail.com to pre-order yours. Thank you.  

Yes we Ship to most countries worldwide: Australia, New Zealand, USA, Canada, Europe, Message for more details. thanks florencescarves@gmail.com

Once the product you choose is in stock we will send out within 2 to 3 working days. Standard shipping times can be from 5-7 business days, expedited shipping is 3-5 business days. 

Please note some of our items are made-to-order and state approx lead-times on there product pages. Be free to message us if you require something urgently or want to know more florencescarves@gmail.com 

Please check your tracking number if the order has not arrived. During peak times carriers can be a bit delayed. If tracking shows delivered and you do not have the item please email us at  florencescarves@gmail.com for assistance.  

We do our best to fulfill your order as soon as possible so if you need to make a change, please email  florencescarves@gmail.com asap so we can help.  

We accept the following credit cards: Visa, MasterCard, Discover, American Express, Apple Pay and PayPal 

Please view our Refund Policy (Click Here) or message us for further details florencescarves@gmail.com

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